Refund Policy for Colorvia

Effective Date: September 28, 2025

1. Eligibility for Refund

We offer refunds for purchases made through colorvia.app.io under the following conditions:

Timeframe: Refund requests must be submitted within 7 days of the original purchase date
Service Issues: The AI coloring page generation service does not perform as described or advertised
Technical Problems: Significant technical issues that prevent normal use of the service
Unauthorized Charges: Charges made without your authorization
Failed Generations: If the AI fails to generate coloring pages due to technical errors (credits will not be deducted)

Refunds are not available for:

To request a refund, please follow these steps:

Contact Us: Send an email to support@colorvia.app with the subject line "Refund Request"
Provide Details: Include the following information in your email:
- Order number or transaction ID
- Date of purchase
- Reason for the refund request
- Description of the issue encountered
- Number of unused credits (if applicable)
- Screenshots of any error messages (if applicable)
Response Time: We will review your request and respond within 7 business days
Additional Information: We may request additional information to process your refund

Processing Time: Approved refunds will be processed within 14 business days
Payment Method: Refunds will be issued to the original payment method used for the purchase
Bank Processing: Please allow additional time for your bank to process the refund (typically 3-5 business days)

The following charges are non-refundable:

Transaction Fees: Any processing fees charged by payment processors
Used Credits: Credits that have been consumed to generate coloring pages
Services Rendered: Coloring pages that have already been generated and downloaded
Usage-based Charges: Charges based on actual usage of the service
Third-party Fees: Any fees charged by third-party service providers

Colorvia operates on a credit-based system where:

Credit Purchases: Credits are purchased in packages and used to generate coloring pages
Credit Expiration: Credits included in subscription plans reset monthly; one-time credit packs are valid for 90 days
Failed Generations: Credits are not deducted if the AI fails to generate coloring pages due to technical errors
Refund Calculation: Refunds for credit purchases will be calculated based on unused credits at the time of refund request
Credit Restoration: In case of technical issues, we may restore credits instead of providing monetary refunds

When processing refunds, we collect and use the following personal information:

Name and email address
Payment information (processed securely through our payment processor)
Order details and transaction history
Communication records related to the refund request
Uploaded photos (processed only for coloring page generation and immediately deleted)

We use cookies to enhance your experience and track service usage
Personal data is not shared with third parties except as necessary for payment processing
Uploaded photos are processed immediately and permanently deleted after coloring page generation
We do not knowingly collect information from individuals under 18 years of age
For more detailed information about our data practices, please review our Privacy Policy

We reserve the right to update this Refund Policy at any time. When we make changes:

We will post the updated policy on this page
We will update the "Effective Date" at the top of this policy
Material changes will be communicated via email to registered users
Continued use of our service after changes constitutes acceptance of the updated policy

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy.