Privacy Policy

Last updated: October 11, 2026

Who we are

ColorVia operates the coloring page service at https://colorvia.app. For privacy questions or requests, email support@colorvia.app. You must be at least 18 to use the service.

Information we handle

• Account and sign-in: When you sign in with Google, we receive account details such as your name, email address, profile image, and Google account identifier. We also use session and account status records to keep you signed in and protect your account.
• Generation: We process the descriptions you submit, content check results, generation status, and the images, previews, and PDFs produced for you. Descriptions may include personal information if you put it there; please avoid including information you do not need for the request.
• Credits and payments: We keep credit balances and usage, purchases, subscription status, refunds, disputes, and related records. Stripe processes checkout and payment information. We record billing country and state or postal code, card country, and the country detected when you place an order. We do not ask you to enter a full card number into ColorVia.
• Usage analytics: When usage analytics is allowed, we record events such as page views, sign-in, checkout, preview, and download activity, with a random browser identifier and, when signed in, your account identifier. These events include the page and time. If Google Analytics is enabled, it may receive usage events and your account identifier, but we do not send it your email address.
• Website and support: Hosting and security services process request details such as IP address, requested page, time, browser information, and security signals. If you email us, we receive your address, message, and any attachments you send.

Why we use it and who processes it

We use this information to provide sign-in and coloring page generation, check descriptions and images for unsafe content, manage credits and payments, prevent abuse, answer support requests, and improve the service using permitted usage events. We use Google Analytics for traffic statistics only when it is enabled and usage analytics is allowed.

Cloudflare hosts and stores service data and helps protect the website. Google provides sign-in and, when enabled, Google Analytics. Stripe handles checkout, payments, and subscription management. AI generation providers process descriptions and generated images; content safety check providers process descriptions and generated images for safety checks. Email providers help us handle support messages. These providers receive the information needed for their respective services and may handle it under their own policies.

ColorVia does not use your descriptions or images to train models. This statement does not describe the independent practices of our service providers.

Cookies, browser storage, and analytics choices

Essential authentication and language cookies help maintain a session and display the site. Our browser storage can remember your analytics choice, a short-lived generation or purchase intent before sign-in, and a pending task identifier for recovery. If analytics is allowed, browser storage holds a random anonymous identifier and a session marker used to avoid counting the same sign-in twice. Google Analytics may use its own cookies when enabled and allowed.

Visitors in the European Economic Area, the United Kingdom, Switzerland, and places where we cannot identify the country are asked before usage analytics starts. Until they accept, we do not create an anonymous analytics identifier, record usage events, or load Google Analytics. In other locations, usage analytics is allowed unless you reject it. You can revisit your choice using Cookie settings in the page footer. Rejecting analytics does not stop necessary account, purchase, or security records. Google Analytics is disabled by default and requires a separate setting to turn on.

How long we keep information

• Generated previews and PDFs become inaccessible through the service 24 hours after creation. The underlying stored objects may remain until storage cleanup completes.
• We clear original descriptions, including rejected descriptions, after 30 days through daily maintenance. Task status and other operational records may remain longer.
• After 90 days, daily maintenance removes account and browser identifiers from usage events. The remaining event data may be retained for product reporting.
• Account, credit, order, payment, and processing records may be kept while an account is active or as needed for security, support, accounting, disputes, and legal duties. We have not set a single fixed retention period for these records. Operational audit records are retained long term.
• Support messages and provider copies may be kept as needed to handle the request and meet applicable obligations. Providers may have their own backup and retention periods.

The 30-day and 90-day maintenance periods follow Eastern time. Cleanup jobs can run after the applicable cutoff rather than at the exact second it is reached.

Your requests and account deletion

Email support@colorvia.app to ask for access, correction, or deletion of your information, or to exercise another right available under applicable law. We may need to verify your identity before acting. You may also complain to your local data protection authority where that right applies.

For an account deletion request, ColorVia reviews and processes the request. Active subscriptions must be canceled first, and remaining credits become unusable when the account is deleted. We remove or replace account identity details, end sessions, and clear original descriptions. Transaction, credit, and audit records may remain with identifying details removed where possible, as needed for accounting, disputes, security, or legal duties. Some requests may need additional review before deletion can be completed.

Processing locations and changes

Our providers may process data in the United States and other countries outside your own. We may update this policy as the service changes and will change the date above. Contact support@colorvia.app with any question.